Sunday, February 8, 2009

Management: Meeting and Exceeding Customer Expectations by Warren R. Plunkett - Raymond F. Attner - Gemmy S. Allen @ Rm70.00

8th Edition
South-Western College Pub

Book Information:

South-Western College Pub. Used - Very Good. Shows some signs of wear, and may have some markings on the inside.

Publisher Notes:
The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters? narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers? needs and (2) the need organizations and their people have to be guided by effective leadership.

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